Refund policy

Last updated: May 2026

Ironbark Home & Outdoor (“we”, “us”, “our”) is a trading name of Ironbark & Co Pty Ltd (ABN 63 696 726 959).

By purchasing from Ironbark Home & Outdoor, you agree to the following:

 

Change of mind

  • Change-of-mind returns may be accepted at our discretion.

 

Approved returns may be subject to:

  • Restocking fees (where applicable and typically up to 20%)
  • Return freight costs (payable by the customer)

 

Items must be:

  • Unused
  • In original packaging
  • In resalable condition

Return requests must be submitted within 7 days of delivery.

 

Faulty or damaged goods

  • Customers must inspect goods upon delivery and report any damage or faults within 48 hours, including photographic evidence.
  • We will assess the issue and arrange an appropriate resolution, which may include repair, replacement, or refund in accordance with Australian Consumer Law.

 

Order Cancellation

  • Orders may only be cancelled prior to dispatch and are subject to written approval by Ironbark Home & Outdoor.
  • Where an order has already been accepted, processed, ordered from a supplier, customised, or freight arrangements have been made, the customer is responsible for any reasonable cancellation, administration, freight, or restocking charges incurred by Ironbark Home & Outdoor or the relevant supplier.
  • Products that have been specially ordered, customised, modified, or manufactured for a customer may not be cancellable or returnable once accepted for supply.

 

Australian Consumer Law

  • This policy does not limit your rights under Australian Consumer Law.
  • Customers are entitled to a remedy for major failures and compensation for reasonably foreseeable loss or damage.

 

How to initiate a return

  • All returns must be initiated through Ironbark Home & Outdoor.
  • Items must not be returned without prior approval.